Identity & Business Verification (KYC/KYB) Support

To comply with banking regulations and ensure the security of funds, we must verify the identity of our investors and project holders. This page guides you through this process.

Verifications are processed by our accredited payment service provider, Lemonway.

Introduction to Verification

Verification is a legal requirement. Due to strict legal compliance regulations regarding Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT), this verification step is strictly enforced for all financial platforms.

Gamevestor partners with Lemonway, a regulated payment institution, to ensure your funds and data are secure.

You can browse, pledge, or even submit a game project draft on Gamevestor without immediate verification.

However, to access financial information, invest, or receive funds (for studios), you must verify your identity with our payment service provider Lemonway.

To reduce the risk of rejection, please ensure your documents meet these quality standards:

  • Valid and Recent: Ensure the document is not expired. For proof of address, it must be less than 3 months old.
  • Consistency: The First Name, Last Name, and Date of Birth on your Gamevestor account must match exactly what is written on the document you upload.
  • Full Color & Clarity: Do not upload black and white scans. The image must be in color, legible, and not blurry.
  • No Cut Corners: The entire document (all 4 corners) must be visible in the photo or scan.
  • No Glare: Ensure there is no flash reflection covering important information on the ID card or passport.

Live Video Verification (Onfido)

This step uses artificial intelligence to confirm that you are a real person and that your face matches your ID. It is very strict to prevent identity theft.

Most failures happen because of browser settings. Follow these rules:

  • Do not use "Private" or "Incognito" mode: This blocks camera access, especially on Safari (iOS).
  • Copy the link manually: If you receive the link via email or scan a QR code, do not click it directly. Instead, copy the link and paste it into a standard browser (Chrome or Safari). Clicking directly often opens a "mini-browser" (webview) that fails to launch the camera.
  • Update your browser: Ensure Chrome (Android) or Safari (iOS) is up to date.
  • Grant Permissions: Allow camera and microphone access in your phone's system settings AND in the browser settings for the website.
  • Close background apps: Video analysis requires processing power. Close other apps before starting.

  • Lighting: The light source must be in front of you (e.g., facing a window). Avoid backlighting (don't have a window behind you).
  • No Shadows: Watch out for shadows on your face, such as the shadow cast by your smartphone.
  • Background: Stand alone against a neutral, plain wall. Ensure no other person is visible in the frame, even in the background.

  • Uncover your face: Remove glasses, caps, scarves, or masks.
  • No Glare: Reflections on glasses are a very frequent cause of rejection. Please take them off.

The system needs to detect "proof of life." If the application asks you to move your head:

  • Move slowly: A slight rotation (about 25° to the right or left) is enough. Do not turn your head completely to profile.
  • Maintain Eye Contact: Do not look away from the camera lens or screen while turning your head.
  • Not too fast, not too still: Don't freeze completely, but avoid sudden movements that blur the image.

If the verification fails despite following these tips, please contact us at [email protected] or on Discord.

We can open a priority incident ticket with our provider Lemonway/Onfido to investigate further.

Business Verification (Studios)

Verifying a company (KYB) is more complex than personal verification. Please read the requirements below carefully.

In the "Identity Verification" section of your profile, ensure your type is set to "Project Holder".

Important: The Legal Representative of the company must be the holder of the account. Only the Legal Representative will perform the camera-enabled online personal verification (liveness check).

However, you must provide IDs for all beneficial owners (UBOs).

Lemonway is very strict. Please provide all requested documents:

  • Registration Proof: An extract dated less than 3 months (e.g., Kbis for France).
  • Statutes: A signed copy of the company's Articles of Association.
  • Shareholding Structure: A chart certifying all shareholders and their respective percentages (template provided by support).
  • UBO Register: Official document listing Ultimate Beneficial Owners (RBE in France).
  • IDs: Passport or ID card (front/back) for the Legal Representative AND for every Beneficial Owner listed.
  • Project "One-Pager": A summary of the game and crowdfunding project, including key figures.
  • No-Crypto Declaration: A signed statement confirming the project does not involve cryptocurrency, NFTs, or Web3 mechanics.

Depending on where your studio is registered, the proof of registration varies:

  • France: Extrait Kbis (less than 3 months old) + Status signed.
  • Italy: Visura Camerale (less than 3 months old).
  • Spain: Hoja del Registro Mercantil.
  • Germany: Handelsregisterauszug (Commercial Register Extract).

Note: All documents must be the most recent versions available.

A UBO is any natural person who directly or indirectly owns more than 25% of the company's capital or voting rights.

You must declare all individuals fitting this description. If the studio is owned by another company (Holding), you must provide an Organization Chart showing the chain of ownership down to the individual human owners.

If a UBO is a US Citizen or US Tax Resident, you must explicitly declare it (requires specific "US Person" compliance forms).

For French studios created more than one year ago, you must provide an "Attestation de vigilance" (Fiscal & Social) proving the company is up to date with tax and social security payments.

Need KYB Assistance?

The person validating documents at Lemonway may not know the video game industry. To ensure smooth validation, please fill in all fields thoroughly.

If you have complex shareholding structures or questions, contact us directly.

Contact Support